THE ROLE OF THE REGIONAL GENERAL ELECTION COMMISSION IN IMPROVING POLITICAL PARTICIPATION OF BANDUNG SOCIETY



Measuring customer satisfaction of an e-commerce company based on opinion mining using SVM algorithm, CSI and IPA

This study was carried out to examine the perceived service quality of an e-commerce company app users and the measures that may stuart products emcelle tocopherol be taken to improve customer satisfaction.The analysis techniques used were opinion mining to analyse reviews on the Google Play Store, e-SERVQUAL and Customer Satisfaction Index (CSI) t

read more